Refund & Return Policy

We hope you had a great experience with Goodcap Capital.

This Refund & Return Policy explains when the Membership Card Fee may be refundable and the process for requesting a refund.

Is the Membership Card Fee Refundable?

The ₹199 Membership Card Fee may be eligible for a refund only in the circumstances specifically mentioned in this Refund & Return Policy.

A customer may request a refund if:

Goodcap Capital has not initiated the Customer Service Initiation process within 48 hours from the time the Membership Card payment was successfully completed; and

The customer submits a refund request through the designated Raise a Request page within the same 48-hour period from the payment.

Meeting these conditions does not automatically guarantee a refund. The request will be reviewed against the applicable records and service status.

What is Customer Service Initiation?

Customer Service Initiation means the first customer-service process initiated by Goodcap Capital after successful Membership Card payment.

This process may include one or more of the following:

Initiating an SMS or call to the registered customer mobile number for verification or service initiation;

Verifying or confirming basic customer information;

Initiating the customer's service/follow-up process; and

Recording the initiation status in the applicable customer portal or internal system.

The Customer Service Initiation is considered started when Goodcap Capital initiates an SMS or call within the applicable 24–48 hour period, and the initiation is recorded in the customer portal/system.

If the customer does not respond to the SMS or call, the Customer Service Initiation may still be considered started if the communication attempt was successfully initiated and recorded in the company's system.

Refund Request Time Limit

A refund request under this policy must be submitted:

Within 48 hours of the successful Membership Card payment.

Requests submitted after the applicable 48-hour period may not qualify for a refund under this specific provision.

How to Raise a Refund Request

Eligible customers should submit their request through the designated:

Raise a Request Page: [Insert Official Raise a Request Page Link]

The customer may be required to provide:

Name;

Registered mobile number;

Membership ID;

Payment/transaction reference;

Date and time of payment; and

Reason for requesting the refund.

Goodcap Capital may verify the payment and service-initiation records before processing the request.

Refund Method

Approved refunds will be processed through:

Mode of Refund: Bank Transfer

The customer may be required to provide valid bank account details for processing the refund.

Goodcap Capital may request reasonable verification before initiating the refund.

Refund Processing Time

For an approved refund request, the expected processing time is:

5–7 working days

The actual time taken for the amount to reflect in the customer's bank account may also depend on the customer's bank or payment-processing system.

Important Clarification

The Membership Card Fee is a payment for the applicable membership service.

Refund eligibility is determined according to this Refund & Return Policy and does not depend on whether a customer's loan or financial application is ultimately approved or rejected.

Membership does not guarantee loan approval, sanction, disbursement, loan amount, interest rate or any particular financial outcome.

Customer Service Initiation and Refund Eligibility

Once Customer Service Initiation has been started and appropriately recorded within the applicable period, a customer will generally not be eligible to claim a refund under the specific “service not initiated within 48 hours” refund condition.

Any other refund request will be considered according to the applicable terms, service conditions and company refund policy.

No Employee-Assured Refund

Customers should rely only on the official Refund & Return Policy.

Statements made by an employee, telecaller, sales representative or other person regarding a refund will not override this policy unless formally authorised by Goodcap Capital.

Contact Us

If you wish to inquire about this Refund & Return Policy or have a refund-related query, please contact:

Goodcap Capital
G-305, 3rd floor, Surbhi Mall, Waghawadi Rd., Bharatnagar, Bhavnagar, Gujarat 364002.

Email: refund@goodcapcapital.com
Website: www.goodcapcapital.com

Raise a Request: [Insert Official Raise a Request Page Link]